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“No one customer is exactly the same; you can profile them, slice and dice the data but the crux of it is – what does your customer need?”
Debt Awareness Week is a drive to destigmatise debt and help people to have open conversations around their finances to get back on track.
The Breathing Space and Mental Health Crisis Debt Respite Scheme came in on 4th May 2021 in England and Wales to support people in debt.
Competition between businesses is a force for positive change, but ultimately should never worsen the customer experience.
What are customers complaining about most? Billing is leading the way with 67% of queries – that’s 63,083 of the 93,758 total complaints.
The latest initiative from Ofwat focuses on vulnerability of customers, and how to improve support and services across the industry.
Ofgem announces price hike affecting millions of households Changes due to take place in October 2021 In July, Ofgem warned that energy bills would be rising this winter highlighting the challenges...
What More Can Companies Do To Identify And Support Vulnerable Customers? A shift in perception For many businesses, the pandemic brought customer vulnerability into stark focus. Individuals that...
Ofcom release the latest league tables The Ofcom league table covers telecom provider performance over January to March 2021, including over the 3rd UK national lockdown. Today, Ofcom released the...