“No one customer is exactly the same; you can profile them, slice and dice the data but the crux of it is – what does your customer need?”
Competition between businesses is a force for positive change, but ultimately should never worsen the customer experience.
What are customers complaining about most? Billing is leading the way with 67% of queries – that’s 63,083 of the 93,758 total complaints.
Ofgem announces price hike affecting millions of households Changes due to take place in October 2021 In July, Ofgem warned that energy bills would be rising this winter highlighting the challenges...