Get up to speed with the latest industry insights.

From in-depth industry coverage, current headlines and engaging customer stories, access everything you need to know here. 

Learn how our clients not only improved payment and collection rates, but customer experience, service and support.

Industry insights & news

WhitePapers & Reports


Our range of whitepapers, guides and reports go deeper into the latest industry changes, regulations and trends.

From the unprecedented changes in the energy industry and regulation changes that affect all sectors to changing technology, e.g. digital payment capabilties, we cover them here.

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white papers & resources

Breathing Space Checklist

The regulations are designed to ensure that people in problem debt have the right to legal protection from creditor action for a defined period.

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Breathing Space Whitepaper

Everything you need to know about the Debt Respite Scheme, launched May 2021 in England and Wales and how it will affect your business.

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Ofgem's Energy Price Cap 2021

Deeper industry insights on the unprecedented changes for consumers across the UK.

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Learn more about the powerful solutions we provide for our clients across the industry.

From accelerated payments, improved customer engagement and brand-new self-serve journeys, read our customers stories to find out more.

typewriter customer stories

British Gas

British Gas deployed an award-winning customer communication solution to improve customer support and maintain easier conversations with their customers around energy bills.

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SSE was already experienced in gathering CSAT and NPS information using automation, but needed a solution that provided them with more flexibility and a fully scalable solution that could grow with them.

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As one of the leading energy suppliers in the UK, E.ON was looking to enhance its digital communication capabilities to allow for more personalisation and efficiency when collecting payments.

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