Get up to speed with the latest industry insights.
From in-depth industry coverage, current headlines and engaging customer stories, access everything you need to know here.
Learn how our clients not only improved payment and collection rates, but customer experience, service and support.
Industry insights & news
Improving Customer Engagement when talking about Debt
“No one customer is exactly the same; you can profile them, slice and dice the data but the crux of it is – what does your customer need?”
Debt Awareness Week 2021
Debt Awareness Week is a drive to destigmatise debt and help people to have open conversations around their finances to get back on track.
Coming Up For Air
The Breathing Space and Mental Health Crisis Debt Respite Scheme came in on 4th May 2021 in England and Wales to support people in debt.
WhitePapers & Reports
DEEPER INDUSTRY INSIGHTS
Our range of whitepapers, guides and reports go deeper into the latest industry changes, regulations and trends.
From the unprecedented changes in the energy industry and regulation changes that affect all sectors to changing technology, e.g. digital payment capabilties, we cover them here.
Breathing Space Checklist
The regulations are designed to ensure that people in problem debt have the right to legal protection from creditor action for a defined period.
Breathing Space Whitepaper
Everything you need to know about the Debt Respite Scheme, launched May 2021 in England and Wales and how it will affect your business.
Ofgem's Energy Price Cap 2021
Deeper industry insights on the unprecedented changes for consumers across the UK.
Discover CUSTOMER STORIES
OUR SOLUTIONS IN ACTION
Learn more about the powerful solutions we provide for our clients across the industry.
From accelerated payments, improved customer engagement and brand-new self-serve journeys, read our customers stories to find out more.
British Gas deployed an award-winning customer communication solution to improve customer support and maintain easier conversations with their customers around energy bills.
SSE was already experienced in gathering CSAT and NPS information using automation, but needed a solution that provided them with more flexibility and a fully scalable solution that could grow with them.
As one of the leading energy suppliers in the UK, E.ON was looking to enhance its digital communication capabilities to allow for more personalisation and efficiency when collecting payments.