by Lilly Carroll | Nov 3, 2021 | Customer Service, Debt, Financial Services, Utilities, Vulnerable Customers
What you need to know about the new Debt Breathing Space Regulations. The Breathing Space and Mental Health Crisis Debt Respite Scheme came into force on 4th May 2021 in England and Wales. The regulations are designed to ensure that people in problem debt have the...
by Lilly Carroll | Oct 28, 2021 | Complaints, Water
Between 2019-20 to 2020-21 there has been an 11% increase in written complaints to water companies, which is the 3rd year running where an increase in complaints has been recorded. This figure is skewed however, almost half of the water companies saw their complaints...
by Lilly Carroll | Oct 21, 2021 | Ofwat, Utilities, Water
The latest initiative from Ofwat focuses on vulnerable customers and how to improve support and services across the industry. Bringing vulnerability into focus Ofwat, the non-ministerial government department responsible for regulating the water sector in England and...
by Lilly Carroll | Oct 21, 2021 | Energy, Ofgem, Utilities
Ofgem announces price hike affecting millions of households Changes due to take place in October 2021 In July, Ofgem warned that energy bills would be rising this winter highlighting the challenges of the last 18 months alongside the increasing price of fossil fuels...
