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Coming Up For Air

Coming Up For Air

by Lilly Carroll | Nov 3, 2021 | Customer Service, Debt, Financial Services, Utilities, Vulnerable Customers

What you need to know about the new Debt Breathing Space Regulations. The Breathing Space and Mental Health Crisis Debt Respite Scheme came into force on 4th May 2021 in England and Wales. The regulations are designed to ensure that people in problem debt have the...
2/3 Complaints to Water Companies Relate to Billing Queries

2/3 Complaints to Water Companies Relate to Billing Queries

by Lilly Carroll | Oct 28, 2021 | Complaints, Water

Between 2019-20 to 2020-21 there has been an 11% increase in written complaints to water companies, which is the 3rd year running where an increase in complaints has been recorded. This figure is skewed however, almost half of the water companies saw their complaints...
Listen, Care, Share: Ofwat’s latest report

Listen, Care, Share: Ofwat’s latest report

by Lilly Carroll | Oct 21, 2021 | Ofwat, Utilities, Water

The latest initiative from Ofwat focuses on vulnerable customers and how to improve support and services across the industry. Bringing vulnerability into focus Ofwat, the non-ministerial government department responsible for regulating the water sector in England and...
Caps and Cuts – What Ofgem’s price hike really means for UK consumers

Caps and Cuts – What Ofgem’s price hike really means for UK consumers

by Lilly Carroll | Oct 21, 2021 | Energy, Ofgem, Utilities

Ofgem announces price hike affecting millions of households Changes due to take place in October 2021 In July, Ofgem warned that energy bills would be rising this winter highlighting the challenges of the last 18 months alongside the increasing price of fossil fuels...

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