by Lilly Carroll | Oct 28, 2021 | Complaints, Water
Between 2019-20 to 2020-21 there has been an 11% increase in written complaints to water companies, which is the 3rd year running where an increase in complaints has been recorded. This figure is skewed however, almost half of the water companies saw their complaints...
by Lilly Carroll | Oct 21, 2021 | Ofwat, Utilities, Water
The latest initiative from Ofwat focuses on vulnerable customers and how to improve support and services across the industry. Bringing vulnerability into focus Ofwat, the non-ministerial government department responsible for regulating the water sector in England and...
