by des dowling | May 4, 2022 | Customer Service, Vulnerable Customers
The rising cost of living has been well documented over the last year, with 83% of adults in the UK reporting an increase in their cost of living in March 2022*. Price increases have come across the board with multiple industries being heavily impacted; Energy, Water,...
by Lilly Carroll | Nov 3, 2021 | Vulnerable Customers
We sat down with Revive Account Manager, Sam Jones, to find out more about the steps needed to create effective engagement for the most vulnerable customers. The industry is changing. As consumers, we’ve come to expect more, maybe even demand it. We want...
by Lilly Carroll | Nov 3, 2021 | Debt, Vulnerable Customers
22-28th of March marked the UK’s Debt Awareness week and the 12-month anniversary of the first UK lockdown. 22-28th of March marked the UK’s Debt Awareness week and also the 12-month anniversary of the first UK lockdown. Debt Awareness Week is a drive to destigmatise...
by Lilly Carroll | Nov 3, 2021 | Customer Service, Debt, Financial Services, Utilities, Vulnerable Customers
What you need to know about the new Debt Breathing Space Regulations. The Breathing Space and Mental Health Crisis Debt Respite Scheme came into force on 4th May 2021 in England and Wales. The regulations are designed to ensure that people in problem debt have the...
by Lilly Carroll | Nov 2, 2021 | Debt, Vulnerable Customers
Competition between businesses is a force for positive change, but never when it comes at a cost to the consumer. Today, that cost can come in many forms, from higher prices and unfavourable credit agreements, to poor customer experience and a failure to provide a...
by Lilly Carroll | Oct 19, 2021 | Vulnerable Customers
What More Can Companies Do To Identify And Support Vulnerable Customers? A shift in perception For many businesses, the pandemic brought customer vulnerability into stark focus. Individuals that struggled to weather the impact of lockdowns and lost earnings were at...
