Payments, billings and collections software 

Empower your customers, accelerate payment rates & boost customer satisfaction. With easy-to-use digital engagement, ReviveCollect provides a range of self-serve options, which allow your customers to gain more control of their bills and enriches the customer experience.

Who is ReviveCollect for?

Designed to support your Billing, Payments, Collections and Customer Care teams, ReviveCollect allows your business to create personalised customer journeys based on your unique business needs.

By implementing automation into your payment journey, providing channel flexibility and merging your contact strategy into one central solution you can start reducing high operating costs and increase your collections performance. Customers can benefit from personalised options such as Request to Pay, Promise to Pay or Instalment plans – giving your customers greater choice.

ReviveCollect

enables you to:

  • Provide flexible and secure payment methods, which gives your customers easier and faster ways to make payments.
  • Simplify recovery of overdue bills with engaging and flexible self-serve solutions giving customers more control of their bills.​
  • Provide an easy way for vulnerable customers to inform of any financial issues and offer clear options on how they can proceed.
  • Manage operating costs as our automated communication solutions enable customers to self-serve, reducing contact centre traffic volumes.
  • Improve customer satisfaction with fast and engaging communication channels.

ReviveCollect

gives consumers:

  •  More control over their billing arrangements with flexible and secure payment methods.

  • Enhanced user experience with simple and easy to use functionality.

  • A discrete and easy way to inform of any financial issues and which offers clear options on how they can proceed.

  • A way to resolve payment issues quickly and easily without the need to speak to a person directly avoiding long waits to connect to contact centres.

 

Trusted Advisors

To the biggest companies

5 Simple Steps

to Payments & Collections

With ReviveCollect, you can simplify the recovery of overdue bills and enrich your customer experience. Using easy-to-use digital engagement to provide a range of self-serve options, your customers will gain more control of their bills. Once we have safely and securely connected with your customer data, through either an SFTP or API, there are just five steps to the payment proccess.

Step 1

Using data securely provided by you our software will send communications via email, SMS or interactive voice messaging (IVM) with a prompt for your clients to make a payment.

Step 2

Each client communication contains a unique URL which directs to a secure customer portal which is accessed upon completion of a simple identity verification question such as date of birth, postcode or account number. 

Step 3

Once your customer has completed the identity verification step they are then presented with various options which will allow them to self serve. These options can vary depend on both your business needs and the price plan you are on but can include choices such as Pay in Full, Pay in Part, Promise to pay and more.

Step 4

Upon selection of a self-serve option, we will then help process the action by connecting securely with your payment service provider which can directly handle all of your customer’s transactions. This is all supported through a comprehensive compliance framework including ISO 27001 and PCI-DSS certifications.

Step 5

The final step is the reporting of essential data which matters to you and your business. We provide regular reports keeping you up to date on all activities we manage, from customer interactions and the number of payments reconciled to detailed insights into the customer self-serve journey.

Choose the right plan for your business.

With plans to support different business types its simple to choose the right plan for you

Standard

Starts at £1,450 a month

Recommended for businesses who send up to 50k communications a month

What's included
  • Set up and hosting of SFTP
  • Generic email sender address
  • Generic minisite domain
  • 1 email campaign
  • 1 SMS campaign
  • Standard monthly report
  • 1 user – revive connect platform
  • Online user training
  • Customer email support (Monday – Friday 8 am – 5 pm
Add-ons
  • PCI DSS Level 1 certified payment portal – £750 per month
  • Additional SMS/Email Campaigns – £650 per campaign (max 4)

Professional

Starts at £4,950 a month

Recommended for businesses who send between 50k – 100k communications a month

What's included
  • Set up and hosting of SFTP
  • Generic email sender address
  • Custom minisite domain
  • 5 email campaigns
  • 5 SMS campaigns
  • 1 IVR/IVM campaign
  • Standard monthly report
  • 1 custom monthly report
  • 3 users – revive connect platform
  • PCI DSS level 1 certified payment portal
  • Customer email support (Monday – Friday 8 am – 5 pm)
Add-ons
  • Standard reporting dashboard £1,500 per month
  • Digital wallets (Apple Pay, Google Pay etc.) – £995 per wallet per month
  • Additional reports
  • Extra SMS/Email Campaigns – £650 per campaign (max 9)

Enterprise

Custom

Recommended for businesses who send over 100k communications a month.

What's included
  • Set up and hosting of SFTP or API integration
  • Custom email sender address
  • Custom minisite domain
  • 10 email campaigns
  • 10 SMS campaigns
  • 2 IVR/IVM campaigns
  • Standard monthly report
  • 5 custom monthly reports
  • 5 users – revive connect platform
  • Standard reporting dashboard
  • PCI DSS level 1 certified payment portal
  • Quarterly revision of contact strategies
  • Online or in person user training
  • Priority phone & email support (Monday – Friday 8 am – 8 pm & Saturday 8 am – 2 pm)
    Add-ons
    • ReviveCollect Flex
    • Customer success management
    • Custom dashboard
    • Partitions (cost per partition)
    • Digital wallets (licence)
    • Additional reports
    • Extra SMS/email campaigns
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    Payments & Collections

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